Frequently Asked Questions

Select the "Create new account" link beneath the login box. Complete all required fields in the "new account" form and submit by selecting the "Create my new account" button at the bottom of the screen.

So long as you have entered a correct email address, you will be sent an automatic email from "North East & North Cumbria Health Check Mentor" to confirm your account. As these emails are computer generated, they can on occasions be viewed as spam. We therefore always recommend that you double check your junk mail for possible new alerts. Select the link within the email (or copy and paste into your web browser) to activate your account.

You can now login to the site at any point, using the username and password you set up at registration.

The first thing to do is check your junk mailbox for a message from "North East & North Cumbria Health Check Mentor" (subject: "Health Check Mentor: account confirmation"). Please also ensure that the email address you registered with is accurate. If you need any further assistance, contact the "technical helpdesk".

If you forget your username or password, simply select the "Lost password?" link beneath the login section.

Here you can enter your "username" or "email" into the relevant fields and select "search". If you have entered an email address that is registered to the site, you will be sent an automatic email with instructions to reset your login details.

Please ensure that you complete your password reset within 2 hours of receiving your email, otherwise the request would have timed out and you will need to submit another lost password or username request from the site.

If you continue to experience any issues with resetting your login details, please contact the technical helpdesk for further assistance.

Select Health Check Mentor from the homepage.

Next, select your local authority from the dashboard menu.

You will be asked to enter your unique enrolment key for the local authority you work within. This can be found on the enrolment instructions flyer and email sent to you from North East and North Cumbria. You will only need to enter this the first time you access the course.

Please note that enrolment keys are case sensitive.

Your enrolment key is a unique code to enter the dedicated course page for the local authority you work within. This can be found on the enrolment instructions flyer and email sent to you from North East and North Cumbria. You will only need to enter this the first time you access the course.

Please note that enrolment keys are case sensitive.

Yes. The North East and North Cumbria Health Check Mentor platform, elearning course and resources are fully responsive, so you can login, view and interact with learning materials on any device, including your smartphone or tablet.

Once logged in, if you click on your name in the top right-hand corner and select Profile from the dropdown list, this will show an overview of course enrolments and progress.

To view a certificate for a course you have completed, first login to the site, select Health Check Mentor and click on the Certificate link within the course menu. If you have achieved the required pass grade, as stated in the assessment instructions, this will allow you to download a PDF of your certificate. You are also required to complete a pre and post course evaluation feedback too. The certificate can be printed or saved on your computer.

For all enquiries about course content or local services, please contact the nominated local authority contact, as advertised on your dedicated course page.

For all enquiries about new course developments for this platform or elsewhere, please contact kat@eggu.co.uk

First, try allowing pop-ups in your browser.

View guidance for allowing pop-ups in Google Chrome

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View guidance for allowing pop-ups in Internet Explorer

If you continue to experience any issues with accessing external links, please contact the technical helpdesk for further assistance.